All stories by Joe Patti on BroadwayStars

Wednesday, March 5, 2025

Some Thoughts On Why Customers Complain by Joe Patti

To expand a little on yesterday’s post about the customer always being right, Seth Godin recently made a post about why people complain. One of the reasons he cites is, of course, to effec…

SOURCE: insidethearts.com at 12:42AM
Monday, March 3, 2025

The Customer Is Always Right… by Joe Patti

I have been seeing a number of claims that the full quote ends with “…in matters of taste.” As much as I would love that to be true given that retailers have been bludgeoned with the p…

SOURCE: insidethearts.com at 11:32PM
Wednesday, February 26, 2025

Varying How You Make Donation Appeals by Joe Patti

Short, interesting piece in the Chronicle of Philanthropy discussed research that found when non-profits varied their messaging on Facebook, they received more donations. They are careful to…

SOURCE: insidethearts.com at 09:12PM

Understanding Barriers To Entry By Visiting Stores That Cause You Discomfort by Joe Patti

Nina Simon posted that she had been interviewed on Kyle Thiermann’s podcast (also on YouTube if you want view a video of them talking.) They talk for awhile about Nina’s transition from …

SOURCE: insidethearts.com at 02:54AM
Tuesday, February 25, 2025

No Print At Home & Added Will Call Charge Increasing New Barriers To Entry by Joe Patti

Over the weekend I received a comment on a post I made in October 2019. The post dealt with the theory that the response that an arts and cultural experience was “not for me” might be ba…

SOURCE: insidethearts.com at 02:32AM
Thursday, February 20, 2025

Working Out Those Work From Home Arrangements by Joe Patti

If you have staff working from home or are considering moving in that direction, I recently made a post on ArtsHacker regarding some tips for creating a successful asynchronous work environm…

SOURCE: insidethearts.com at 12:32AM
Wednesday, February 19, 2025

Pittsburgh Arts Council Employing AI Tools by Joe Patti

In the last few weeks I came across a blog post by the CEO of the Greater Pittsburgh Arts Council, Patrick Fisher, laying out the ways in which the Arts Council would be using new technology…

SOURCE: insidethearts.com at 12:06AM
Monday, February 17, 2025

New Compliance Requirements For NEA Grants by Joe Patti

There appear to be some significant changes in the grant procedures for the National Endowment for the Arts. In addition to the end of the Challenge America grant program American Theatre Ma…

SOURCE: insidethearts.com at 11:48PM
Wednesday, February 12, 2025

What To Say About Your DEI Efforts by Joe Patti

Yesterday someone posted a Harvard Business Review article on LinkedIn dealing with the topic of corporate DEI programs. The authors, Kenji Yoshino, David Glasgow, and Christina Joseph, stat…

SOURCE: insidethearts.com at 09:54PM
Tuesday, February 11, 2025

More Room For Customer Focused Info On Book Covers? by Joe Patti

In a case of insiders recognizing that stuff they think is important isn’t really viewed as valuable to consumers, the publisher of Simon and Schuster books announced their writers will no…

SOURCE: insidethearts.com at 09:32PM

Organizing For Work At Home Staffing by Joe Patti

A number of arts organizations are embracing employees’ desire to work from home on either a full or hybrid basis. Making the switch to this sort of work environment, even for some employe…

SOURCE: artshacker.com at 12:55PM
Monday, February 10, 2025

Why You Should Be Expanding Your Audience, By The Numbers by Joe Patti

Colleen Dilenschneider and the folks at IMPACTS Experience laid out some interesting data about audience sustainability for different types of cultural organizations. (subscription required)…

SOURCE: insidethearts.com at 09:06PM
Wednesday, February 5, 2025

Getting People To Reveal The Boxes They Want Checked by Joe Patti

Seth Godin recently made a post that set off all sorts of thoughts in my brain. I was going to say it checked a lot of boxes for me, but that is the title of his post and it felt a little re…

SOURCE: insidethearts.com at 12:48AM
Tuesday, February 4, 2025

Reducing The Crowd Doesn’t Increase Satisfaction By Itself by Joe Patti

Last week The Guardian had an article about people being so dissatisfied with their attendance experience at The Louvre, they were determined never to visit again. It isn’t just the crowds…

SOURCE: insidethearts.com at 12:36AM
Wednesday, January 29, 2025

It Takes A Village To Get Everyone To Take Vacation by Joe Patti

Another interesting research piece that Bill Byrnes included Management and the Arts was related to burn out in non-profit organizations. A brief excerpt recounting the efforts the behaviora…

SOURCE: insidethearts.com at 10:36PM
Tuesday, January 28, 2025

When Where You Say You Are Is Who You Are For by Joe Patti

Colorado Public Radio has a weekly Q&A feature they run. A recent question about why some sports teams are named for Denver and others for Colorado even though they are all based out of …

SOURCE: insidethearts.com at 10:12PM
Monday, January 27, 2025

Getting An Early Start On The Show by Joe Patti

League of American Orchestra’s Symphony.org site had an interesting piece on concert start times recently. It wasn’t really surprising to learn that organizations were experimenting with…

SOURCE: insidethearts.com at 09:48PM
Thursday, January 23, 2025

Where Would You Like To Sit? by Joe Patti

Bill Byrnes recently released a resource update to his textbook, Management and the Arts which included a research article about what factors influence what seating locations ticket purchase…

SOURCE: insidethearts.com at 02:12AM
Wednesday, January 22, 2025

There Will Always Be A Few Successfully Operating At An Elite Level. As For The Rest? by Joe Patti

Seth Godin made a post about elite vs. elitism a couple months ago. His argument is that people can operate on an elite level (i.e. Olympic athletes, surgeons, teachers, etc) but that this d…

SOURCE: insidethearts.com at 01:42AM
Tuesday, January 21, 2025

Not Creating Enough Of A Negative Impact To Be Worthwhile by Joe Patti

About a year ago, we were contacted by a company proposing we enter a contract to use their reusable cup service. They would deliver the cups, retrieve them from the special collection bins,…

SOURCE: insidethearts.com at 01:18AM
Wednesday, January 15, 2025

Heist, Jailbreak, Ambush, Heartbreak, Revenge All In One Concerto by Joe Patti

I got to see a performance of The Rose of Sonora this weekend. It is a concerto in five scenes performed by Holly Mulcahy and composed by George S. Clinton.  I had first written about it ar…

SOURCE: insidethearts.com at 11:18PM
Tuesday, January 14, 2025

Should You Read The Gallery Labels? by Joe Patti

As a supplement to yesterday’s post regarding how children interact with museum labels, there was a second short piece on The Conversation website about whether it is important to read the…

SOURCE: insidethearts.com at 11:06PM

Storytelling Approach Bolsters Focus And Engagement by Joe Patti

Some research how adults and children focus on visual art pieces in different ways provides some insight into how to write and present introductory and educational information to children. N…

SOURCE: insidethearts.com at 04:54AM
Wednesday, January 8, 2025

One City’s Cultural Budget Cut Exceeds Actual Culture Budget Of Multiple US Cities by Joe Patti

A story I was watching throughout December was the threat of Berlin cutting its funding for arts and culture. Right before Christmas, the city did indeed cut funding by $130 million which re…

SOURCE: insidethearts.com at 09:02PM

Vibing On Those Dance Steps by Joe Patti

An interesting intersection of art and technology I saw in an article in The Harvard Gazette where an assistant professor of bioengineering, Shriya Srinivasan, created a phone app which woul…

SOURCE: insidethearts.com at 02:24AM
Tuesday, January 7, 2025

Springboard Into An Ice Rink? by Joe Patti

I have been a big fan of Springboard for the Arts and the work they do for a number of years. I look forward to their annual reports which have been depicted as infographics for the last dec…

SOURCE: insidethearts.com at 08:24AM
Thursday, December 19, 2024

Seeking Outsider Staff With Outsider Ideas by Joe Patti

The last two days I have been covering some of the responses the National Endowment for the Arts received in the dozen listening sessions they conducted with theaters in spring and summer of…

SOURCE: insidethearts.com at 12:48AM
Wednesday, December 18, 2024

Need More Education And Time To Absorb It by Joe Patti

Today I am following on yesterdays post about the National Endowment for the Art’s report on a dozen listening sessions they conducted this past spring and summer, Defying Gravity: Convers…

SOURCE: insidethearts.com at 12:12AM
Tuesday, December 17, 2024

NEA Report Suggests You Won’t Have Time To Read And Digest It by Joe Patti

This morning the National Endowment for the Arts (NEA) released Defying Gravity: Conversations with Leaders from Nonprofit Theater. The result of the report are based on conversations during…

SOURCE: insidethearts.com at 12:06AM
Thursday, December 12, 2024

Seems Like The Kitchener-Waterloo Musicians Deserve A LOT More Credit Than First Appeared by Joe Patti

A few weeks ago I wrote about how the Kitchener-Waterloo Symphony appeared to have found a path to return to activity, albeit tenuous, after the musicians were blindsided by a bankruptcy ann…

SOURCE: insidethearts.com at 02:48AM
Wednesday, December 11, 2024

Rebranding Is A Change Of Promise by Joe Patti

Seth Godin recently made a post using the recent Jaguar rebrand to illustrate the difference between rebranding and re-logoing They think a rebrand and a re-logo are the same thing, they’r…

SOURCE: insidethearts.com at 02:36PM

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