Friday, March 28, 2025
Yesterday I received an email letting me know that Colleen Dilenschneider and her colleagues at IMPACTS Experience had released a new post titled Ticket Purchasing Frustrations Are On the Ri…
SOURCE: insidethearts.com at 02:42AMWednesday, March 26, 2025
There was an article on Fast Company this week that discusses customer churn. For the most part the piece is written from the perspective of being a company that has sold another business a …
SOURCE: insidethearts.com at 08:06AMTuesday, March 25, 2025
Earlier this month I saw a news piece about strippers in Minneapolis organizing to form a guild in that city. Stories about people organizing to take collective action and engage in bargaini…
SOURCE: insidethearts.com at 01:48AMTuesday, March 18, 2025
I was recently drawn to the story of Rock School for Dance Education in Philadelphia opening a retail dancewear store out of their location. They spent $150,000 renovating a space that used …
SOURCE: insidethearts.com at 11:36PMThere is a lot of conversation among arts organizations these days about the need to create connection and show the value of arts organizations to the community. I worked with an artist this…
SOURCE: insidethearts.com at 11:54AMThursday, March 13, 2025
In my post yesterday I briefly referenced research Colleen Dilenschneider and the folks at IMPACTS Experience have released showing that arts and cultural organizations have gained an increa…
SOURCE: insidethearts.com at 03:48AMWednesday, March 12, 2025
Last month, Forbes website hosted an article “6 Things That Arts Leaders Should Do Right Now” It is written in the context of all the funding cuts and policy changes being promulgated on…
SOURCE: insidethearts.com at 03:54AMTuesday, March 11, 2025
Seth Godin recently made a post that resonated with me. He wrote about how in large organizations and bureaucracies things often fall through the cracks partially because no one is specifica…
SOURCE: insidethearts.com at 02:18AMWednesday, March 5, 2025
To expand a little on yesterday’s post about the customer always being right, Seth Godin recently made a post about why people complain. One of the reasons he cites is, of course, to effec…
SOURCE: insidethearts.com at 12:42AMMonday, March 3, 2025
I have been seeing a number of claims that the full quote ends with “…in matters of taste.” As much as I would love that to be true given that retailers have been bludgeoned with the p…
SOURCE: insidethearts.com at 11:32PMWednesday, February 26, 2025
Short, interesting piece in the Chronicle of Philanthropy discussed research that found when non-profits varied their messaging on Facebook, they received more donations. They are careful to…
SOURCE: insidethearts.com at 09:12PMNina Simon posted that she had been interviewed on Kyle Thiermann’s podcast (also on YouTube if you want view a video of them talking.) They talk for awhile about Nina’s transition from …
SOURCE: insidethearts.com at 02:54AMTuesday, February 25, 2025
Over the weekend I received a comment on a post I made in October 2019. The post dealt with the theory that the response that an arts and cultural experience was “not for me” might be ba…
SOURCE: insidethearts.com at 02:32AMThursday, February 20, 2025
If you have staff working from home or are considering moving in that direction, I recently made a post on ArtsHacker regarding some tips for creating a successful asynchronous work environm…
SOURCE: insidethearts.com at 12:32AMWednesday, February 19, 2025
In the last few weeks I came across a blog post by the CEO of the Greater Pittsburgh Arts Council, Patrick Fisher, laying out the ways in which the Arts Council would be using new technology…
SOURCE: insidethearts.com at 12:06AMMonday, February 17, 2025
There appear to be some significant changes in the grant procedures for the National Endowment for the Arts. In addition to the end of the Challenge America grant program American Theatre Ma…
SOURCE: insidethearts.com at 11:48PMWednesday, February 12, 2025
Yesterday someone posted a Harvard Business Review article on LinkedIn dealing with the topic of corporate DEI programs. The authors, Kenji Yoshino, David Glasgow, and Christina Joseph, stat…
SOURCE: insidethearts.com at 09:54PMTuesday, February 11, 2025
In a case of insiders recognizing that stuff they think is important isn’t really viewed as valuable to consumers, the publisher of Simon and Schuster books announced their writers will no…
SOURCE: insidethearts.com at 09:32PMA number of arts organizations are embracing employees’ desire to work from home on either a full or hybrid basis. Making the switch to this sort of work environment, even for some employe…
SOURCE: artshacker.com at 12:55PMMonday, February 10, 2025
Colleen Dilenschneider and the folks at IMPACTS Experience laid out some interesting data about audience sustainability for different types of cultural organizations. (subscription required)…
SOURCE: insidethearts.com at 09:06PMWednesday, February 5, 2025
Seth Godin recently made a post that set off all sorts of thoughts in my brain. I was going to say it checked a lot of boxes for me, but that is the title of his post and it felt a little re…
SOURCE: insidethearts.com at 12:48AMTuesday, February 4, 2025
Last week The Guardian had an article about people being so dissatisfied with their attendance experience at The Louvre, they were determined never to visit again. It isn’t just the crowds…
SOURCE: insidethearts.com at 12:36AMWednesday, January 29, 2025
Another interesting research piece that Bill Byrnes included Management and the Arts was related to burn out in non-profit organizations. A brief excerpt recounting the efforts the behaviora…
SOURCE: insidethearts.com at 10:36PMTuesday, January 28, 2025
Colorado Public Radio has a weekly Q&A feature they run. A recent question about why some sports teams are named for Denver and others for Colorado even though they are all based out of …
SOURCE: insidethearts.com at 10:12PMMonday, January 27, 2025
League of American Orchestra’s Symphony.org site had an interesting piece on concert start times recently. It wasn’t really surprising to learn that organizations were experimenting with…
SOURCE: insidethearts.com at 09:48PMThursday, January 23, 2025
Bill Byrnes recently released a resource update to his textbook, Management and the Arts which included a research article about what factors influence what seating locations ticket purchase…
SOURCE: insidethearts.com at 02:12AMWednesday, January 22, 2025
Seth Godin made a post about elite vs. elitism a couple months ago. His argument is that people can operate on an elite level (i.e. Olympic athletes, surgeons, teachers, etc) but that this d…
SOURCE: insidethearts.com at 01:42AMTuesday, January 21, 2025
About a year ago, we were contacted by a company proposing we enter a contract to use their reusable cup service. They would deliver the cups, retrieve them from the special collection bins,…
SOURCE: insidethearts.com at 01:18AMWednesday, January 15, 2025
I got to see a performance of The Rose of Sonora this weekend. It is a concerto in five scenes performed by Holly Mulcahy and composed by George S. Clinton. I had first written about it ar…
SOURCE: insidethearts.com at 11:18PMTuesday, January 14, 2025
As a supplement to yesterday’s post regarding how children interact with museum labels, there was a second short piece on The Conversation website about whether it is important to read the…
SOURCE: insidethearts.com at 11:06PMSome research how adults and children focus on visual art pieces in different ways provides some insight into how to write and present introductory and educational information to children. N…
SOURCE: insidethearts.com at 04:54AM 
