2,251 stories by "Joe Patti"
Seth Godin had a post about lazy slogans and headlines that feels pretty applicable to organizational mission statements, branding, and many marketing terms used by arts and cultural organiz…
Been kinda mulling this over for the last six weeks. There was a story in the LA Times in June that AMC Theaters was putting a new program they had created on hold due to strong summer box o…
Caitlin Pontrella wrote an article about the ways in which non-profit org charts are hampering success. One of the first topics she addresses is mismatch between job duties and titles. This …
Access to experts and leadership is an important membership benefit according to data collected by Colleen Dilenschneider and the folks at IMPACTS Experience. (sub required) The top ranked b…
Chorus America recently turned a website design presentation Drew McManus did at their recent conference into an article on their site. I have been reading Drew’s advice on webpage design …
You may have noticed the blog was quiet for a couple weeks. A family member had asked that I take them to China this summer so I was out of the country. I hadn’t intended to post any pictu…
A post Seth Godin made has been percolating around in my brain for the last three months. “I can’t imagine eating durian ice cream,” is not the same as “no one likes durian ice cream…
Last November I had written about Huntsville, AL efforts to support the local music scene on a pretty granular level – house concerts in the city’s neighborhoods. The city was providing …
Despite the concern that Artificial Intelligence will replace us all, there are still employers who are worried that their employees don’t possess the required skills. An article on The Co…
A little hat tip to Artsjournal.com for sharing a link to an article about class at Stanford University titled “Dance 123: Hot Mess & Deliberate Failure as Practice.“ The course cata…
Last week I made a post about free admission not being enough to garner attendance at museums and that programming appropriately for target audiences also being necessary. The very next day,…
Some students at Miami University did something last month I have been watching to see for a long time. They made an argument for the value of art to a governmental entity without using econ…
Creative West had a story about an accessibility aid I had no idea existed —color correction lenses for people with colorblindness. The lenses don’t completely provide an accurate viewin…
About a week ago The Art Newspaper had an article on the debate about free admission at US museums. There are a lot of factors discussed but one of the things that caught my eye was the sugg…
Seth Godin made a post about price and its relation to value and story rather than cost of production. I am excerpting heavily here because he says a lot of things about price, but I have a …
Last week a colleague had posted on LinkedIn about a secret pop-up concert Phoebe Bridgers had conducted in one of her venues. She had mentioned that people’s phones were stored away in ma…
Seth Godin made a recent post about hotel night clerks. He noted that while they often have the highest number of customer interactions, especially with those that may be experiencing a degr…
Over the years I have written a lot about the various schemes people have used to acquire tickets, resell tickets, scam people by offering tickets they don’t possess. Ticketing sites and g…
The Associated Press had a story about adults returning to the band camps of their youths. This is both literally the case with places like Interlochen Center for the Arts where people who a…
ARTNews recently noted that Cleveland (OH) arts organizations have benefited from a share of a tax on cigarettes implemented for that purpose in 2007. In fact, the funding distributed from t…
A little more information about A-Corporations I wrote about last month. Paddy Johnson writing for Hyperallergic had a little more detail and insight into how the corporate structure might b…
So a bit of a light-hearted follow up on yesterday’s post about states making laws to combat deceptive ticketing practices. I have to give much love to Ticketing Professionals (UK) Confere…
About a year ago I had mentioned that states had begun creating legislation to combat problematic ticket resale practices given that legislation on the federal level was either slow to emerg…
According to a piece in Harvard Business Review about what companies can learn from their biggest fans, apparently only the highest levels of satisfaction will result in an increase of produ…
There was an article on the FastCompany website talking about how companies can’t expect to scale customer connection. It needs to happen on a individualize basis through a relatively pain…
