How Waterstones thrives without the sound of muzak | Letters
Your article about the extraordinary turnaround in the fortunes of Waterstones (21 November) omits to mention another reason why so many of us have returned to shop in the store. Soon after he took over, James Daunt reversed the policy of his predecessor and dropped the playing of background music in a large number of Waterstones branches. This meant his customers were able to browse again in peace, stay longer and p…
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