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What to do when someone says, "You Suck!" on Social Media. Part II. by Ken Davenport

Yesterday we came to grips with the fact that not everyone out there is going to like you.  And in today’s era of the empowered consumer, angry customers no longer have to sit down and write (and stamp) a letter if they want to complain.  Oh no, they just grab their phone and with a couple of clicks, they are screaming the horrors of your company on their Facebook page, your Facebook page, their Twitter, …

SOURCE: The Producer's Perspective at 11:00AM on April 30, 2015

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