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Some Thoughts On Why Customers Complain by Joe Patti

To expand a little on yesterday's post about the customer always being right, Seth Godin recently made a post about why people complain. One of the reasons he cites is, of course, to effect some sort of change. But he also identifies the following reasons: Here are some others: -to bond with others through shared ... Read more

SOURCE: Butts In The Seats at 12:42AM on March 5, 2025

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